Donation hotline: 1300 996 038

About Us

related content

We want to help more people in the future
Read about our plans

Find out more about ShelterBox's remarkable story

Contact Us
ShelterBox Australia
ABN 21 143 129 220

Postal Address:
ShelterBox Australia
PO Box 254
NSW 2124

Mobile: 0459 959 501
Phone: 1300 996 038 
Fax: +61 2 9487 1508

Email: volunteer@shelterbox.org.au

All transactions relating to donations are processed in AUD.

Refund Policy
When making a donation, please enter the data carefully. We do not give refunds of donations received. 

Privacy Policy
ShelterBox is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your donations, provide you with our periodic newsletter and to personalise your donation experience with us; that's all. ShelterBox uses cookies to allow you to login to your account, maintain a donation record and to donate to ShelterBox in accordance with your wishes. Cookies sent to your computer from ShelterBox  only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised donations experience by displaying the ShelterBox.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to finalise a donation you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your donation.
Security Policy
When donating to ShelterBox your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre.

Annual report
Click below to view our annual report.

2011-2012 annual report (PDF, 13MB)

2012-2013 annual report (PDF, 38MB)

2013-2014 annual report (PDF, 3.4MB)

2014-2015 annual report (PDF, 3.7MB)

2015-2016 annual report (PDF, 7MB)